Contact information

At Prime Gems Hub, we believe helpful customer service is an important part of online shopping. Whether you have a question about girls’ outerwear, need assistance selecting girls’ jeans, want to check an order, or need help with a return or refund, our customer support team welcomes your inquiry.

Please use the contact details below for questions relating to purchases made through https://www.primegemshub.live/.

Business Information

Business Name: Dcl Adviser, Llc

Website: https://www.primegemshub.live/

Customer Service Email: help@primegemshub.live

Business Address:
Dcl Adviser, Llc
750 Park Of Commerce Drive Suite 210
Boca Raton, Florida 33487
United States

Business Contact Person: JUAN RASHAD HORTON

Return Address:
Dcl Adviser, Llc
750 Park Of Commerce Drive Suite 210
Boca Raton, Florida 33487
United States

Customer Service Assistance

You may contact us for assistance with the following matters:

  • Product Information: Questions about girls’ outerwear, girls’ jeans, available styles, product descriptions, and sizing information.

  • Order Support: Questions about order confirmations, order details, payment status, or order changes.

  • Shipping and Tracking: Requests for delivery estimates, tracking assistance, address corrections, or help with delayed or missing packages.

  • Returns and Refunds: Questions about return eligibility, return instructions, refund status, or exchange requests.

  • Damaged or Incorrect Items: Reports concerning defective merchandise, shipping damage, or products that do not match the order.

  • Privacy Matters: Questions about personal information, privacy practices, and applicable privacy requests.

  • Website Assistance: Reports of technical problems affecting browsing, checkout, or access to website information.

How to Contact Us Efficiently

For order-related questions, please email help@primegemshub.live and include your order number, the email address used when placing the order, and a clear explanation of the issue.

For a damaged or incorrect item, photographs may help us understand the problem. Please avoid sending full payment card numbers, passwords, or other unnecessary sensitive information through email.

We aim to respond within 2 business days. Response times may vary during weekends, holidays, or periods of unusually high inquiry volume. This is a service target rather than a guaranteed response deadline.

Returns and Correspondence

Please contact us before sending a return. Our team will provide or confirm the applicable return instructions so that the package can be associated with the correct order.

The return address is listed above, but customers should follow any specific return instructions issued for their request before shipping merchandise.

Business and Legal Correspondence

Formal correspondence concerning website policies, consumer concerns, privacy matters, or other business-related issues may be sent to the business address or email listed above.

We will review inquiries in good faith and respond as appropriate to the nature of the request and any applicable legal requirements.

Our Commitment to Customers

We aim to make communication clear, respectful, and useful. Providing complete order information helps us investigate questions efficiently and explain available solutions without unnecessary delays.

Thank you for shopping with Prime Gems Hub.

Dcl Adviser, Llc
750 Park Of Commerce Drive Suite 210
Boca Raton, Florida 33487
United States
Email: help@primegemshub.live