Shipping policy

At Prime Gems Hub, we want customers shopping for girls’ outerwear and girls’ jeans to understand shipping charges, order preparation, delivery estimates, and the steps to take when a package is delayed. This Shipping Policy explains how orders placed through https://www.primegemshub.live/ are processed and delivered.

The website is operated by Dcl Adviser, Llc, located at 750 Park Of Commerce Drive Suite 210, Boca Raton, Florida 33487, United States.

1. Shipping Charges

Our standard shipping charges are as follows:

• Orders of $10.00 or more: Free shipping.

• Orders below $10.00: A shipping fee of $5.99.

Unless the checkout page expressly states otherwise, the threshold is calculated using the merchandise subtotal before shipping charges and applicable taxes. Promotional discounts may affect the subtotal used to determine shipping eligibility.

The shipping charge applicable to your order will be shown during checkout before you submit payment. Please review the order summary to confirm the merchandise total, shipping fee, applicable taxes, and final amount due.

If a promotion provides different shipping terms, the terms shown for that promotion will apply to qualifying orders.

2. Order Processing

After an order is submitted, it may pass through several stages, including payment authorization, order review, inventory confirmation, picking, packing, and handoff to a delivery carrier.

Order processing time is separate from transit time. A shipment may therefore take longer to arrive than the carrier’s transit estimate alone would suggest.

We aim to process orders within 1–3 business days, although processing may take longer during high-volume

periods, public holidays, inventory checks, or unexpected operational disruptions. This is an estimate rather than a guarantee unless expressly confirmed otherwise.

Business days generally exclude weekends and applicable public holidays. Orders submitted outside normal processing periods may begin processing on the next business day.

3. Estimated Delivery Time

For planning purposes, customers should generally allow approximately 5–10 business days after dispatch for delivery within the contiguous United States. This estimate is not a guaranteed delivery commitment and may vary according to destination, carrier capacity, weather, transportation conditions, and other factors.

The total time from order placement to arrival includes both processing and shipping. The estimated time shown at checkout or in a specific order communication should be reviewed carefully because it may differ by product, destination, or fulfillment method.

We will not knowingly represent an estimated delivery date as guaranteed when it is not.

4. Order Confirmation and Tracking

After an order is placed, an order confirmation may be sent to the email address supplied at checkout. When tracking information is available, it may be provided by email or through another available order-status feature.

Tracking information may take time to appear after a carrier receives a package. Initial scans may not be available immediately, and some tracking pages may update only after the shipment reaches a carrier facility.

Please check your spam or junk folder if you are expecting an order-related email. If you believe that your confirmation or tracking information is missing, contact help@primegemshub.live and provide your order number.

5. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate delivery address, including the recipient’s name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact details requested during checkout.

If you discover an error, email us as soon as possible. We will make reasonable efforts to correct an address before fulfillment or dispatch, but we cannot guarantee that a change will be possible after the package has entered the shipping process.

If a package is returned to us because an address is incomplete or incorrect, we will contact the customer when reasonably practicable to discuss available options. Additional shipping charges for reshipment may apply where permitted by law and where the issue was not caused by our error.

6. Shipping Carriers and Delivery Methods

We may use one or more third-party carriers or fulfillment providers to deliver orders. The carrier and service level may depend on the destination, package characteristics, operational availability, and the shipping method offered for the order.

Carrier selection does not change the shipping charges disclosed at checkout or remove any obligation we have under applicable law.

Once a package is handed to a carrier, some aspects of its route and timing are outside our direct control. We will nevertheless make reasonable efforts to help customers investigate delivery problems using available tracking details and carrier procedures.

7. Delays and Unexpected Events

Delivery may be affected by severe weather, natural disasters, transportation disruptions, high seasonal demand, public holidays, address-verification issues, carrier operational problems, or other events outside our reasonable control.

If a delay becomes apparent, please contact us if the tracking information is unclear or the shipment has remained inactive for an unusually long period. We will review the available information and provide reasonable assistance.

If we cannot ship an order within the time promised, or within the applicable period where no shipping time was stated, we will provide any delay notice, cancellation option, or refund required by the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule and other applicable law.

8. Missing, Lost, or Marked-Delivered Packages

If tracking indicates that a package was delivered but you cannot locate it, please check the delivery area, household members, building reception, or other customary locations where the carrier may leave packages. You may also contact the carrier using the available tracking information.

If the package remains missing, email us with your order number and a description of the issue. We may review carrier scans, delivery details, and other available information before determining the appropriate next steps.

If tracking shows no meaningful movement or the package appears lost in transit, contact us so that we can assess the situation. Resolutions will depend on the facts, carrier information, and applicable legal obligations.

9. Incorrect or Damaged Deliveries

Please inspect your delivery after it arrives. If you receive a different item from the one ordered, or if a garment arrives damaged or defective, contact help@primegemshub.live as soon as reasonably possible.

Include the order number, a description of the problem, and photographs where useful. We will review the circumstances and explain the next steps, which may include a replacement, return, refund, or another appropriate resolution.

Customers should not discard packaging or shipping labels immediately when those materials may help document a delivery problem.

10. Split Shipments and Item Availability

If an order contains multiple items, it may occasionally be fulfilled in more than one package where inventory or fulfillment arrangements require it. If separate tracking information is issued, each shipment may have its own delivery progress.

If an item becomes unavailable after purchase and affects fulfillment, we will take reasonable steps to communicate the issue and arrange an appropriate solution, including a refund for an item that cannot be supplied when required by law.

11. Delivery Restrictions

Delivery availability may depend on the address provided, carrier service coverage, and operational limitations. If we discover that an order cannot be delivered to the specified destination, we will contact the customer when reasonably practicable to discuss cancellation, a corrected address, or another available option.

Customers should review any shipping restrictions or destination limitations displayed at checkout before submitting an order.

12. Changes and Cancellations

If you need to change or cancel an order, please contact us promptly at help@primegemshub.live. We will make reasonable efforts to accommodate a request before the order is packed or dispatched.

Once an order has entered fulfillment or been handed to a carrier, changes and cancellations may no longer be possible. In that situation, customers may be able to use the return process described in our Return and Refund Policy, subject to its conditions and applicable law.

13. Contact for Shipping Questions

For shipping estimates, tracking issues, address corrections, delayed packages, or delivery concerns, contact:

Dcl Adviser, Llc
750 Park Of Commerce Drive Suite 210
Boca Raton, Florida 33487
United States
Email: help@primegemshub.live

Please include your order number, the email address used at checkout, and any available tracking number so we can identify the shipment more efficiently.

14. Applicable Law

This policy is intended to operate consistently with applicable federal and Florida law. If a shipping statement in this policy conflicts with a mandatory legal requirement applicable to a particular order, the mandatory requirement will control.