Refund policy

At Prime Gems Hub, accessible at https://www.primegemshub.live/, we want families to feel confident when shopping for girls’ outerwear and girls’ jeans. Clothing should be comfortable, practical, and suitable for the occasions for which it is purchased. We understand that online purchases cannot always be tried on before delivery, and that fit, color, fabric feel, or personal preference may differ from expectations.

This Return and Refund Policy explains how to request a return, which conditions apply, how refunds are processed, and what to do if an item arrives damaged, defective, or different from the item ordered.

The website is operated by Dcl Adviser, Llc, located at 750 Park Of Commerce Drive Suite 210, Boca Raton, Florida 33487, United States.

1. Return Eligibility

Customers may request a return within 30 calendar days after delivery, provided the merchandise meets the conditions described in this policy.

To be eligible for a standard return, an item should:

Be unworn, unwashed, and unused.
Remain in its original condition, without stains, tears, unusual odors, or other signs of wear.
Include original tags, labels, and packaging where reasonably available.
Include any accessories or components supplied with the item.
Be accompanied by an order number or other reasonable proof of purchase.

For girls’ outerwear, including jackets and similar garments, please check the fit and appearance indoors before wearing the item outdoors. For girls’ jeans, please review the waist, length, cut, and fit before removing tags or washing the garment.

Trying on clothing carefully to assess fit is acceptable. However, items that have been worn beyond reasonable indoor fitting, washed, altered, or damaged after delivery may not qualify for a change-of-mind return.

These conditions do not eliminate any rights a customer may have under applicable law concerning defective, misdescribed, or improperly supplied merchandise.

2. Items That May Not Qualify for a Standard Return

Unless required by applicable law or approved by our customer service team, the following may be ineligible for a standard change-of-mind return:

Garments that have been worn, washed, tailored, or otherwise altered.
Items returned with significant stains, tears, damage, or missing components not attributable to the original delivery condition.
Products that are clearly marked as final sale or non-returnable before purchase, where such restrictions are lawful.
Items returned outside the stated return window without prior authorization.

If an item is defective, damaged during shipping, materially different from its description, or incorrectly supplied, contact us even if the item does not satisfy the ordinary conditions for a change-of-mind return. We will review the circumstances and determine an appropriate remedy under this policy and applicable law.

3. How to Request a Return

Please contact help@primegemshub.live before sending merchandise back.

Include the following information in your message:

Your full name.
Your order number.
The item or items you would like to return.
The reason for the return.
Clear photographs if the item arrived damaged, defective, or materially different from the description.

Our team will review the request and provide return instructions, including any applicable shipping arrangements. Please do not send merchandise to an address different from the return address confirmed by our team.

Return Address:

Dcl Adviser, Llc
750 Park Of Commerce Drive Suite 210
Boca Raton, Florida 33487
United States

Contacting us first helps us identify the order and reduce the risk of a returned package being delayed, misdirected, or processed without the information needed to evaluate it.

4. Return Shipping Costs

For a standard return based on preference, sizing, fit, or a change of mind, the customer is generally responsible for the return shipping cost unless we state otherwise in writing.

If we confirm that an item was defective, damaged before delivery, incorrectly shipped, or materially inconsistent with its description, we will review the circumstances and advise the customer about an appropriate return or resolution arrangement. Where applicable law requires a particular remedy, that law will govern.

Original shipping charges, if any, are not automatically refundable in every change-of-mind return. Refund treatment will depend on the reason for the return, the order circumstances, and applicable legal requirements.

5. Exchanges and Size Changes

If you need a different size or style of girls’ outerwear or jeans, please email us with your order number and the item you would prefer.

An exchange is subject to stock availability. If the requested replacement is unavailable, we may offer a return and refund or another mutually acceptable solution. Please wait for instructions before sending an item for exchange.

A request for a different size is treated as a standard preference return unless the original item was supplied incorrectly or otherwise qualifies for a different remedy.

6. Refund Review and Approval

Once an authorized return is received, we will examine the merchandise to determine whether it meets the applicable return conditions. We may notify you if additional information is needed to evaluate the request.

If the return is approved, the refund will generally be issued to the original payment method. We do not ordinarily issue refunds to a different payment account unless a different method is appropriate and permitted.

Refunds are generally initiated within 10 business days after the returned item has been received and the return has been approved. The time required for the refund to appear in your account depends on the payment provider, card issuer, bank, and other financial institutions involved. These processing estimates do not limit any shorter deadline required by applicable law.

If you have not received an expected refund after the relevant processing period, please contact help@primegemshub.live with your order number and any available refund confirmation.

7. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If a garment arrives with a visible defect, a tear, significant damage, the wrong size or style compared with your order, or another material discrepancy, contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Photographs showing the affected item and, where useful, its packaging or label.

Depending on the circumstances and applicable law, we may offer a replacement, exchange, refund, or another appropriate resolution. We may request reasonable information to verify the issue, but we will not use that process to remove rights that cannot lawfully be waived.

8. Cancellations Before Shipment

If you wish to cancel an order, email us as soon as possible. We will make reasonable efforts to stop an order that has not yet entered fulfillment or shipment. Cancellation cannot be guaranteed once an order has been packed, dispatched, or otherwise progressed beyond the point at which it can reasonably be stopped.

If an order cannot be canceled before shipment, you may contact us after delivery to discuss the applicable return procedure. Any legally required cancellation or refund rights remain unaffected.

9. Delivery Delays and Undelivered Orders

If an order has not arrived within the stated delivery period, please contact us so we can review the order status. If we cannot ship within the time promised, or if no shipment time was stated, we will handle the delay and any cancellation or refund request in accordance with applicable law, including relevant Federal Trade Commission requirements.

A package marked as delivered but not received should be reported promptly. We may review tracking information and contact the carrier as part of our investigation.

10. Promotions, Discounts, and Partial Returns

If an order includes a promotional discount, the refund for a returned item will generally reflect the amount actually paid for that item, taking into account any applicable allocation of discounts. We will not refund more than the amount paid for the returned merchandise, except where required by law.

If a partial return affects eligibility for a promotion or other conditional offer, we will explain any applicable adjustment before completing the refund where reasonably practicable and permitted by law.

11. Abuse Prevention and Fair Treatment

We reserve the right to review repeated, inconsistent, or potentially fraudulent return requests and to request reasonable supporting information. We may decline a return that clearly falls outside this policy where permitted by law. This provision is not intended to restrict legitimate claims involving defects, delivery problems, or statutory consumer rights.

12. Florida Law and Consumer Rights

This policy is intended to operate consistently with applicable federal law and Florida law, including the Florida Deceptive and Unfair Trade Practices Act, Fla. Stat. § 501.204. Nothing in this policy is intended to waive rights or remedies that applicable law does not permit a seller to waive.

If a provision of this policy is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.